It is normal that vehicles need regular repairs. Just about every vehicle shows signs of wear and tear and needs repairs in a given year. When that happens, customers will look for the right shop.
Customer Satisfaction
Most people don’t have a shop they use every time, and will be looking for a shop when they need a repair. Tracking new customers is the main function of auto shop management software. People will jump from shop to shop looking for the right price. Having the right software to track their visits is vital for dealing with their insurance claims and their individual needs as a customer.
Easy Management
Customers want a reliable service provider, and the right software makes it easy to deliver. They can rely on their chosen shop to notify them of any potential snags, and to give a properly written estimate before going forward with repairs. Whether a customer is doing a scheduled repair or an emergency one having the right software to track the order is an important feature for any auto repair shop. Routine maintenance is scheduled at regular intervals, and the right software can notify clients for you and bring in repeat business. The right software can pay for itself many times over with this feature alone.
Billing and Itemization
Once the repairs are completed the shop can notify them of the bill and provide an itemized list for them of the parts breakdown, the labor cost, and any taxes or fees. Customers really appreciate this itemization. The right auto shop management software is the one that works best for the shop using it. Asking around to others in the industry is a great way to get a feel for what works and what doesn’t. Others in the business will know what features are vital, and which are not that important to overall function. Using the right software makes management of the shop a less difficult task than it would otherwise be.
eGenuity specializes in POS solutions that will assist the operators with their day-to-day operations and management in auto industry. Click here to know more.