It can be difficult to deal with an automotive repair shop, especially for first-time vehicle owners. Knowing what to search for can put a driver on the right road in many ways, as the best local shops all share some traits. Below are things drivers should look for in an Auto Repair Service like LS Automotive Repair & Transmission LLC.
Great Customer Service
All companies offer customer service, and some do it better than others. However, successful shops realize that happy customers are important to lead generation, growth, and the building of a referral base. Quality customer service involves listening to the client’s needs and satisfying them efficiently, and professionalism, respect, and communication are critical to a shop’s success.
Friendly, Competent Technicians
Skilled technicians are the foundation of any repair shop. Mechanics should have solid technical skills, and they should meet ASE (Automotive Service Excellence) standards. Some shops may need other certifications to work on specific parts, makes, and models. Technical skill is important, but it’s only part of what makes a good auto repair shop. Personality plays a key role in the quality of service, and technicians should have solid communication skills.
Community Involvement
A successful repair shop realizes the importance of giving back to the community. Customers should choose a repair facility that’s involved in fundraisers, volunteering, and other community service projects.
A Free Second Opinion
Every smart consumer knows that it’s important to get a second opinion before making a decision on auto repair. Some of the best local shops offer free second opinions. Here, the customer can provide a written estimate from another shop. From there, the mechanic will evaluate the vehicle and discuss the findings with the customer.
A Good Guarantee
Customers should look for shops that stand behind their work with a warranty that lasts for at least a year or 12,000 miles, whichever comes first. A good warranty eases the customer’s mind, and it assures them of the shop’s competency and quality of service.
Auto repairs never come at a convenient time, and it can be hard to make the right choice when things get desperate. Customers should find a reliable local shop at a time when they’re not having vehicle trouble. That way, they’ll know who to call when there’s a breakdown. By considering the tips given here, customers can find the right Auto Repair Service for their budgets and their needs. You can also check their BBB ratings.